Shipping & Returns
Delivered across Cameroon, with care.
We ship from our boutique in Douala to cities across Cameroon. Every order is packaged with care and a tracking update is sent to you as soon as it leaves us.
Cameroon-wide
Direct delivery to cities across Cameroon from our Douala boutique.
Tracked dispatch
You receive a tracking update as soon as your parcel is on its way.
Cash on delivery
Available in selected cities — see the table below for eligibility.
30-day returns
No questions, no restocking fees on full-price items.
Delivery cities, times & fees
Fees and windows are managed by the boutique. All times are counted from the day your order is dispatched (usually within 24 hours).
| City | Region | Delivery window | Delivery fee | Free above | Cash on delivery |
|---|---|---|---|---|---|
| Bafoussam | West Region | 1-2 Days | 2 000 FCFA | 60 000 FCFA | Not available |
| Bamenda | Northwest Region | 2-3 Days | 2 500 FCFA | 75 000 FCFA | Not available |
| Buea | Southwest Region | 1-2 Days | 2 000 FCFA | 50 000 FCFA | Not available |
| Douala | Littoral Region | Same Day | 1 000 FCFA | 35 000 FCFA | Not available |
| Edea | Littoral | 1-2 Days | 2 000 FCFA | 55 000 FCFA | Not available |
| Kribi | South Region | 2-3 Days | 3 000 FCFA | 60 000 FCFA | Not available |
| Kumba | Southwest Region | 1-2 Days | 2 000 FCFA | 60 000 FCFA | Not available |
| Limbe | Southwest Region | 1-2 Days | 2 000 FCFA | 60 000 FCFA | Not available |
| Mbouda | West Region | 1-2 Days | 2 000 FCFA | 65 000 FCFA | Not available |
| Yaounde | Centre Region | 1-2 Days | 2 500 FCFA | 60 000 FCFA | Not available |
Fees are quoted in FCFA (XAF). Orders above the per-city free-delivery threshold ship free. Need a city that isn't listed? Contact us and we'll arrange it.
Returns
- Email returns@bellablissboutique.shop within 30 days of receiving your order, quoting your order number.
- We’ll send a pre-paid return label (in-country) or a customs declaration for international returns.
- Pack the piece in its original box, with any certificates, and drop it at your nearest courier point.
- Refunds are issued to the original payment method within 7 working days of receipt.
Custom and personalised pieces (engraving, custom commissions, resizing) are non-returnable, with the exception of manufacturing defects.
Exchanges
Prefer a different size, stone, or chain length? Email us within 30 days and we’ll arrange an exchange instead of a refund. The first exchange is free; subsequent exchanges on the same order are charged at cost.
For fragrances, we’ll happily exchange any unopened bottle for another scent of equal value, with shipping covered by us in-country.
Questions?
We’re here to help.
Need a faster delivery, a specific window, or help with a return? Send us a note and we’ll reply within 24 hours.
Contact the boutique